If your order is not processed or is canceled, the pre-authorized charge should automatically fall off your account. This typically occurs within two business days, although the exact timing may vary depending on your banking institution.

Steps to Take if the Charge Remains

1. Wait for Two Business Days: Give your bank or credit card provider time to remove the pending charge automatically.
2. Contact Your Bank: If the charge remains after two business days, reach out to your bank or credit card provider for further assistance.
3. Reach Out for Support: If you need additional help, please contact us directly for support. You can submit a request for assistance HERE.

Conclusion

Pre-authorized charges are a standard part of the online shopping process, designed to ensure secure and successful transactions. While they may occasionally cause confusion, understanding their purpose and knowing how to address them can help you navigate your online shopping experience with confidence. Remember, our team is always here to assist you with any concerns you may have.