You’ll need the order number from your confirmation email.

For a refund on purchases made in the UK on our website  you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

For our international customers (Outside Europe)  it depend on your country  and when we receive your returned items. Please make sure you check everything correctly before buying any items.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact us to see how we can help you.

How do I return an item?

Welcome to the comprehensive guide on our return policy at WAPEWAPE.COM We strive to ensure that your shopping experience is seamless and satisfactory. In the event that you need to return a product, this guide will provide you with all the necessary information to navigate our return process efficiently.

Initiating a Return

To begin the return process, please visit our Feature Return Center. This portal is designed to facilitate a smooth return experience. Please note that the Return Center is exclusively for processing returns and cannot be used to cancel an order.

Eligibility for Returns

• Time Frame: Returns are accepted for items within 14 days from the date of delivery. During the holiday season, Christmas return windows are extended.
• Final Sale Items: All sale/clearance items and limited release products are considered final sale and are not eligible for return. Any order made with a special sale promo code is also not eligible for return. Additional non-returnable items will be noted on their respective product pages.
• Condition Requirements: Ensure that all tags are attached, packaging is intact, and the product is unused and unworn. Products that do not meet these conditions will not be accepted.

Important Return Instructions

• Packaging: Do not tape the shipping label directly onto any shoe box. This renders the product unsellable, and such packages will be refused and returned to the sender.
• Return Shipping: Once your return is initiated, a shipping label will be generated. The return shipping fee, which varies based on size, weight, and location, will be deducted from your store credit.

Store Credit

Upon processing your return, you will receive an online store credit equivalent to the amount of the returned item(s), minus the return shipping fee. This store credit does not expire, allowing you the flexibility to shop at your convenience. Please note that we do not offer cash refunds.

Order Cancellations and Restocking

Orders made using “bot” services or back links may be cancelled at our discretion. Such cancellations are subject to a £5 restocking fee, along with any applicable credit card processing fees.

Exchanges

We empower our customers by allowing them to facilitate their own exchanges. Instead of traditional exchanges, we issue store credit upon receipt of your return. You can then use this credit to purchase the desired item or size.

For any further assistance or inquiries regarding our return policy, please feel free to contact our customer service team.

Do you pay for return shipping costs?

Return Shipping Costs

Currently, Feature does not cover the cost of return shipping. This means that if you decide to return a product, the shipping fees associated with sending the item back to us will be your responsibility.

When will I get my refund?

Understanding Refunds and Store Credits

At Feature, we prioritize professionalism and respect in all our customer interactions. We understand that returns are an integral part of the shopping experience, and we strive to make this process as seamless as possible for our valued customers. Below, we provide detailed information on how our refund and store credit system works.

How Our Refund Process Works

When you return an item to us, the process is straightforward. Once we have processed your return, you will receive an online store credit. This credit will be equivalent to the value of the item(s) you returned, minus the return shipping fee. Please note that the shipping fees are variable and depend on factors such as the size, weight, and location of the return.

Important Points to Remember:

• Store Credit Only: Currently, we do not offer cash or money-back refunds. All refunds are issued as store credits, which can be used for future purchases on our online store.
• Return Shipping Fees: The return shipping fee will be deducted from your refund amount. These fees vary, so please ensure you are aware of the potential costs when initiating a return.

What to Do If You Haven’t Received Your Credit

If your return shows as delivered but you have not yet received your store credit, there might be a delay or an issue that needs addressing. In such cases, we encourage you to take the following step:

• Open a Support Ticket: If you are experiencing delays or issues with your refund, please open a support ticket. This will allow our customer service team to investigate the matter promptly and ensure that your store credit is processed as soon as possible.

How to Use Your Store Credit

Once your store credit is issued, it can be used for any future purchases on our online store. Simply apply the credit at checkout to enjoy a seamless shopping experience.

We appreciate your understanding and cooperation in adhering to our refund policy. Our team is always here to assist you with any questions or concerns you may have regarding returns and store credits. For further assistance, please do not hesitate to contact us through our support channels.

Thank you for choosing Feature for your shopping needs. We are committed to providing you with exceptional service and a satisfying shopping experience.